FREE SHIPPING FOR ALL ORDERS OVER 100€

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FAQs

We accept payment via all common Credit Card providers and Pay Pal. We are working to accept other payment methods in the near future.

Discount codes are only valid on non already reduced items and during sale periods.

It's generally €4 in Portugal and €6 in Europe

Shipping normally takes 1-2 Weeks

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.

If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

Please be aware of any additional fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Nothend cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional €10 will be deducted to cover return shipping costs. 

Please see our Returns section.

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. 

Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

While our core range of premium classics are restocked each season, nothend is constantly evolving. We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.

However, signing up to our restock notification helps us know what particular styles you are loving. Select the size of the sold-out size of the product you are after, enter your email and you will be the first to know if and when it comes back into stock. 

The best way to keep up to date with all our new styles is to join our mailing list - you can do so at the bottom of this page and score 15% off your first order!

Our products are designed and produced in Lisbon, Portugal and manufactured by our trustworthy factories in Portugal.

 

““”We visit our factories several Times a year to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.”””

You can read more about our factories here.

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